Reference

fx30 Legal Terms for India Access

Our legal terms explain how your account is handled, what data we keep and when access can continue, so you know the rule before you open anything.

India accessLocal lawAccount checksData handling
fx30 fx30 Legal Terms for India Access
CONTACT ROUTES

Where to Send Legal Requests

When you need help with a policy point, we route your message to the team that handles account access, records and wallet checks. Use the path that matches your request so we can verify ownership first and answer on the right file. Clear subject lines and the correct registered email help us trace the request without delay.

Team online

Legal desk

Use the contact form inside your account and choose the legal path. We route terms questions, policy changes and access checks there, then reply to the email tied to your profile after we confirm ownership.

Record change

If you want an update, export or removal of account records, send the request from your registered email or the support form. We may ask for extra proof before we touch the record.

Wallet checks

For deposit or withdrawal checks tied to UPI, Paytm, PhonePe or Google Pay, send the time, amount and reference. That lets us trace the entry quickly and tell you the next step.

DATA AND ACCESS

How We Handle Data and Access

These controls are built to keep your account traceable without storing more than we need.

Data minimisation

We keep only the data needed to run your account, settle wallet actions and answer legal requests. We do not collect loose extras, and we limit access to team members who need the record to do the job.

Cookie use

Cookies help us keep you signed in, stop duplicate sessions and remember the language and wallet route you picked. You can clear them in your browser, but some account actions may ask you to sign in again.

Session security

We protect access with login checks, device signals and step-up verification when a withdrawal or record change looks unusual. If you notice a session you do not recognise, change your password and tell support right away.

Record retention

We hold account and transaction records only for the period needed to run the service, answer disputes and meet legal duties. After that period, we delete or anonymise them under the rule that applies to your record.

Change requests

To change a name, email or contact number, send the request from the registered account path and include matching proof. We update records only after the details line up and the change is allowed locally.

Access lookup

If you ask for a copy of your data or a correction, we verify ownership first and then use the secure channel tied to your account. The same route works if you want us to close access.

Questions on Access and Records

These answers cover access, record handling, correction requests and the contact path you should use. We keep the wording plain so you know what we do, when we do it and what proof we may ask for. Where local law limits access, that rule comes first, and we follow it without exception. If your request needs identity matching, send it from the registered account route so we can match the file before we act.

You can open an account only where local law permits and after any account checks we ask for are complete. If your region does not allow access, do not continue with the account flow.

We keep the data needed for account service, wallet movement, fraud checks and legal duties. We do not collect extra fields for no reason, and we only share records with the teams that need them to do the work.

Yes. Send the request from your registered account route, and we will confirm ownership before we share anything. For your safety, we may redact parts that belong to another person or that the law says to keep back.

Use the same contact path to send the corrected name, email or number together with proof that matches the account. We update the file once the details line up and the change is allowed under local rules.

We may pause the wallet entry until the reference, amount and account name match our records. UPI, Paytm, PhonePe and Google Pay can all need extra checks if the bank or our systems flag a mismatch.

We keep account and transaction records for the period needed to run the service, answer disputes and meet legal duties. After that period, we delete or anonymise them under the rule that applies to the record.

Use the support form in your account or the email route shown there. Put your registered email, the topic and any reference number in the message so we can send it to the right team quickly.