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How fx30 Handles Your Personal Data

At fx30, we are straightforward about the personal data we collect when you open an account and how we use it to keep your account secure and functional.

Data collected with your consentStored on secured serversNo third-party sale of your dataYour right to request deletionIndia-region data handling

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What This Privacy Policy Covers

fx30 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data collected through the fx30 website, mobile experience, and account registration process for users where local law permits access to the platform. We collect identity details (name, date of birth, contact information), device data, and transactional records including payment method references

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— for example, when you connect a UPI handle, Paytm wallet, or PhonePe account to your profile. We do not store your full bank credentials; we receive only the confirmation tokens your payment provider shares with us. Data is processed to verify your identity, process withdrawals,
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and detect fraudulent activity on your account. Retention periods follow the requirements of applicable law and are reviewed periodically.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or remove data we hold about you, our privacy team is ready to help. We aim to respond to all data-related requests within seven working days. Use any of the channels below to get a response from the right person.

Team online

Email the Privacy Team

Send your request to our dedicated privacy address and include your registered account details so we can locate your record quickly. We acknowledge every email within 24 hours and resolve most requests within seven working days.

Live Chat Support

Open the chat window on any page of fx30 and select the privacy or account category. A support agent will log your request and escalate it directly to the privacy team without you needing to send a separate email.

Account Settings Portal

Log in, head to the privacy section of your account settings, and submit a data request form. This is the fastest route for straightforward requests such as downloading a copy of your stored data or updating incorrect details.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

From the moment you create an account at fx30, several layers of technical and process controls protect your personal information.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using current industry-standard protocols. Data in transit between your device and our platform is protected by TLS so that your account details and payment references are not exposed during any session.

Cookie Policy and Consent

We use session cookies for authentication, preference cookies to remember your lobby settings, and analytics cookies to understand how pages perform. You can manage cookie preferences from your browser settings or through the consent banner shown on first visit.

Account Security Controls

Two-factor authentication is available on your fx30 account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert so you can act immediately if someone else tries to access your account.

Data Retention Schedule

We retain account and transactional data for as long as your account is active and for a period after closure as required by applicable law. Once the retention period expires, records are securely deleted or anonymised from our systems.

Third-Party Data Sharing

We share data only with payment processors (such as UPI, Paytm, PhonePe gateways) and identity verification partners necessary to operate the service. We do not sell your personal data to advertisers or data brokers under any circumstances.

How to Request Changes

Submit a data correction or deletion request through your account settings or by emailing our privacy team. We will confirm receipt, verify your identity, carry out the change, and notify you when it is complete — typically within seven working days.

Common Questions About Your Data at fx30

These questions cover the data rights and account privacy concerns we hear most often. If your question is not here, reach out through live chat or email and our privacy team will respond directly.

We collect your name, email address, mobile number, date of birth, and address. When you add a payment method such as UPI or Paytm, we store a reference token — not your full banking credentials. Device and session data is also logged for security purposes.

Yes. Log in, go to the privacy section in account settings, and submit a data access request. We will compile your record and send it to your registered email address within seven working days of verifying your identity.

Submit a deletion request through your account settings or email our privacy team directly. After we verify your identity, we will delete or anonymise your data in line with our retention schedule and applicable legal requirements, then confirm completion.

We share data only with payment processors (UPI, Paytm, PhonePe gateways) and regulated identity verification providers. We never sell personal data to advertisers or data brokers, and third-party partners are contractually required to protect your data.

We retain records for the period required by applicable law after account closure. Once that period ends, data is securely deleted or anonymised. You can ask our privacy team for the specific retention period that applies to your account.

We use authentication, preference, and analytics cookies. You can manage or withdraw consent through your browser settings or the cookie preference banner. Disabling analytics cookies does not affect your ability to log in or use your account.

Contact our privacy team via the email address in your account settings or through live chat. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority where local law permits.

How fx30 Handles Your Personal Data

Reach Our Privacy Team Directly

Email the Privacy Team

Live Chat Support

Account Settings Portal

How We Protect and Manage Your Account Data

Encryption at Rest and in Transit

Cookie Policy and Consent

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

How to Request Changes

Common Questions About Your Data at fx30

01 What personal data does fx30 collect when I open an account?

02 Can I request a copy of all the data fx30 holds about me?

03 How do I ask fx30 to delete my personal data?

04 Does fx30 share my data with third parties?

05 How long does fx30 keep my account data after I close my account?

06 How does fx30 handle cookies and can I turn them off?

07 Who do I contact if I have a complaint about how my data has been handled?

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